Worldpay Platform Status Page Status

May 16, 2026

INC0501914 - We are aware of potential issues with a Third Party

Resolved - Following further investigations, Worldpay technical resources have been advised of a scheduled maintenance at Conduent, ongoing until 08:00 ET that may impact Electronic Benefit Transfer (EBT) transactions intermittently. No actions are required, all Worldpay systems are operating as expected.
May 16, 09:24 UTC

Investigating - We are currently aware of a technical issue with Conduent that may be causing transaction processing errors for Electronic Benefit Transfer (EBT) transactions. Technical resources are monitoring the issue and will provide updates as received.
May 16, 08:56 UTC

INC0501754 - We are aware of potential issues with a Third Party

Resolved - The Third Party has resolved the technical issue with Electronic Benefit Transfer (EBT). The service is now operating as expected.
May 16, 03:44 UTC

Investigating - We are currently aware of a technical issue with Conduent that may be causing Electronic Benefit Transfer (EBT) transactions to go to error. Technical resources are monitoring the issue and will provide updates as received.
May 16, 02:39 UTC

INC0501663 - We are aware of an issue with Authorization & Payments on the Visa network.

Resolved - Visa technical teams reported that as of 20:38 ET, transaction processing had normalized. This issue was resolved without technical intervention from Worldpay teams. Worldpay will continue to monitor the environment for stability.
May 16, 01:07 UTC

Update - We are continuing to experience a technical issue with Authorization & Payments. Worldpay and Visa technical resources are currently troubleshooting the issue.
May 15, 23:07 UTC

Investigating - We are currently experiencing an issue with Authorization & Payments on the Visa network. Technical resources are working to identify and resolve the issue as a matter of priority.
May 15, 22:28 UTC

May 15, 2026

INC0501652 - There was an incident affecting American Express transaction authorizations on the Worldwide Payment Gateway.

Resolved - There was an incident affecting American Express transaction authorizations on the Worldwide Payment Gateway. Some transactions may have been declined. Worldpay technical resources recycled the application to restore service. Worldpay will continue to monitor the processing environment for stability.
May 15, 21:30 UTC

INC0501417 - We are investigating issues with Authorizations on the Virtual Terminal Merchant Portal

Resolved - We have resolved the technical issue impacting the Virtual Terminal Merchant Portal. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
May 15, 16:54 UTC

Investigating - We are currently experiencing a technical issue with the Virtual Terminal Merchant Portal. Technical resources are working to identify and resolve the issue as a matter of priority.
May 15, 15:47 UTC

INC0501131 - We are investigating potential issues with Portals & Reporting

Resolved - We have resolved the technical issue with iQ Functionality. The service is now operating as expected. We apologies for any inconvenience this may have caused you or your customers.
May 15, 10:25 UTC

Identified - We are continuing to experience a technical issue with Portals & Reporting, iQ functionality. Our technical resources continue to work to resolve the issue as a matter of priority.
May 15, 10:04 UTC

Investigating - We are currently experiencing a technical issue with Portals & Reporting. Technical resources are working to identify and resolve the issue as a matter of priority.
May 15, 09:50 UTC

May 14, 2026

INC0500664 - Telephony System - Degradation to IVR services

Resolved - There was an incident which affected telephony services for the UK Contact Center. Inbound callers may have been automatically redirected to an agent without receiving the IVR prompt. Services were impacted between 15:30 UTC - 16:15 UTC. Worldpay will continue to monitor the environment for stability.
May 14, 15:00 UTC

May 13, 2026

INC0499677 - There was an incident which affected transaction authorizatThere was an incident which affected transaction authorizations processing on the Credentials Management Platform (CMP).

Resolved - There was a scheduled release today, 12-May-2026, which inadvertently caused an increase in failures. The release was reverted and service restored. Worldpay will continue to monitor the environment for stability.
May 13, 22:04 UTC

INC0498947 - We are investigating issues with Authorization & Payments

Resolved - We have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
May 13, 11:01 UTC

Investigating - We are currently experiencing a technical issue with Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority.
May 13, 10:42 UTC

May 12, 2026

INC0497347 - We have resolved issues with Authorization & Payments.

Resolved - We have resolved the technical issue with Authorization & Payments for American Express (AMEX) on the Worldwide Payment Gateway between 04:13 UTC and 05:21 UTC. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
May 12, 05:46 UTC

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

INC0493172 - We are investigating issues with Authorization & Payments

Resolved - The Third Party has resolved the technical issue affecting Network Payments Token. The service is now operating as expected.
May 8, 05:38 UTC

Identified - We are continuing to experience a technical issue Network Payments Token that may be causing intermittent errors. Our technical resources continue to work with the Third Party to resolve the issue as a matter of priority.
May 8, 04:56 UTC

Investigating - We are currently experiencing a technical issue with Network Payments Token affecting Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority.
May 8, 04:25 UTC

INC0492899 There is an incident affecting authorization data and reconciliation functionality within the Core iQ application.

Resolved - Worldpay technical teams have resolved an internal database issue and restored application service. Worldpay will continue to monitor the environment for stability.
May 8, 00:22 UTC

Update - Worldpay technical teams are continuing the work needed to restore the application service.
May 7, 23:28 UTC

Identified - Worldpay technical teams have identified an internal issue and are actively working to restore service to the application.

iQ reconciliation attempts for data older than 07-May-2026 may result in the following error “Sorry, we cannot process your request at this time.” Research and dispute actions may also encounter errors.
May 7, 22:15 UTC

Investigating - iQ reconciliation attempts for data older than 07-May-2026 may result in the following error “Sorry, we cannot process your request at this time.”

Worldpay technical teams are working to identify and resolve the issue.
May 7, 20:52 UTC

May 7, 2026

May 6, 2026

INC0491752 We are currently aware of a technical issue impacting Electronic Benefit Transfer (EBT) transactions for multiple states on the Conduent network.

Resolved - This incident has been resolved.
May 6, 23:54 UTC

Update - We are continuing to investigate this issue.
May 6, 23:53 UTC

Update - Conduent technical resources resolved an internal issue to restore service. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for stability.
May 6, 23:53 UTC

Update - Conduent technical resources are actively working to restore service. All Worldpay systems are operating normally. Worldpay will continuing to monitor the environment for recovery.
May 6, 22:15 UTC

Update - Conduent technical resources are actively working to resolve an internal issue and restore service. All Worldpay systems are operating normally. Worldpay will continue to monitor the environment for recovery.
May 6, 19:01 UTC

Update - Conduent technical resources are continuing to work to resolve an internal issue and restore service. All Worldpay systems are operating normally. Worldpay will continue to monitor the environment for recovery.
May 6, 17:48 UTC

Update - Some EBT transactions may be declined. Technical resources are monitoring the issue and are continuing to engage the third-party for resolution.
May 6, 16:51 UTC

Investigating - We are currently investigating this issue.
May 6, 15:55 UTC

INC0491901 - LatAm Acquiring - Transaction Authorizations

Resolved - There was a third-party incident which caused an increase in transaction latency for Latin America (LatAm) Acquiring customers. Some transactions may have timed out during processing between 12:57 ET - 16:41 ET. The third-party has resolved the issue and restored services. Worldpay is continuing to monitor the environment for stability.
May 6, 22:16 UTC

INC0491679 - Electronic Benefit Transfer (EBT) - Conduent

Resolved - The Third Party has resolved the technical issue which impacted Electronic Benefit Transfer (EBT) transactions for multiple states. The service is now operating as expected. All Worldpay systems operated normally throughout the duration of the incident. Worldpay will continue to monitor the environment for stability.
May 6, 15:22 UTC

Investigating - We are currently aware of a technical issue impacting Electronic Benefit Transfer (EBT) transactions for multiple states on the Conduent network. Some EBT transactions may be declined. Technical resources are monitoring the issue and are continuing to engage the third-party for resolution.
May 6, 14:47 UTC

INC0491467 - 3DS Authentication is resolved.

Resolved - The Third Party has resolved the technical issue with 3DS Authentication which occurred between 10:35 UTC and 11:04 UTC. The service is now operating as expected.
May 6, 12:08 UTC

INC0491470 - We are investigating issues with Authorization & Payments of Express & MercuryPay - ACH and eCheck.

Resolved - The technical issue with Authorization & Payments - Integrated Payments Express & Mercury Pay is resolved. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
May 6, 11:38 UTC

Investigating - We are currently experiencing a technical issue with Authorization & Payments for Express & MercuryPay - ACH and eCheck. Technical resources are working to identify and resolve the issue as a matter of priority.
May 6, 11:22 UTC

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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