INC0386556 - We are investigating potential issues with Portals & Reporting

Incident Report for Worldpay Platform Status Page

Resolved

This incident has been resolved.
Posted Jan 27, 2026 - 19:21 UTC

Identified

We have resolved the technical issue affecting accessibility to the eCommerce iQ application. The service is now operating as expected. We apologize for any inconvenience this may have caused you or your customers.
Posted Jan 27, 2026 - 17:55 UTC

Investigating

We are currently experiencing a technical issue with Portals & Reporting for the eCommerce iQ application. Users may be unable to access the application. Technical resources are working to identify and resolve the issue as a matter of priority.
Posted Jan 27, 2026 - 17:53 UTC
This incident affected: Portals & Reporting.