Worldpay technical teams have resolved an internal database issue and restored application service. Worldpay will continue to monitor the environment for stability.
Posted May 08, 2026 - 00:22 UTC
Update
Worldpay technical teams are continuing the work needed to restore the application service.
Posted May 07, 2026 - 23:28 UTC
Identified
Worldpay technical teams have identified an internal issue and are actively working to restore service to the application.
iQ reconciliation attempts for data older than 07-May-2026 may result in the following error “Sorry, we cannot process your request at this time.” Research and dispute actions may also encounter errors.
Posted May 07, 2026 - 22:15 UTC
Investigating
iQ reconciliation attempts for data older than 07-May-2026 may result in the following error “Sorry, we cannot process your request at this time.”
Worldpay technical teams are working to identify and resolve the issue.