INC0638076 - We are investigating potential issues with monthly Billing Invoices on the Worldwide Payment Gateway

Incident Report for Worldpay Platform Status Page

Resolved

We have resolved the technical issue with monthly Billing Invoices on the Worldwide Payment Gateway. Clients may have experienced a delay in receiving their monthly billing invoice. All delayed invoices have been generated and are available as of 17:01 UTC. We apologize for the inconvenience this may have caused you or your customers.
Posted Sep 03, 2026 - 18:05 UTC

Update

We continue to experience a technical issue with monthly Billing Invoices on the Worldwide Payment Gateway. Technical resources are continuing to work to resolve the issue and provide the affected invoices as a matter of priority. Further updates will be provided as more information becomes available.
Posted Sep 02, 2026 - 15:28 UTC

Identified

We are experiencing a technical issue with monthly Billing Invoices on the Worldwide Payment Gateway. Technical resources are continuing to work to resolve the issue and provide the affected invoices as a matter of priority. Further updates will be provided as more information becomes available.
Posted Sep 01, 2026 - 22:30 UTC

Investigating

We are currently experiencing a technical issue with monthly Billing Invoices on the Worldwide Payment Gateway. Technical resources are working to resolve the issue and provide the affected invoices as a matter of priority.
Posted Sep 01, 2026 - 16:19 UTC
This incident affected: Portals & Reporting.