All Systems Operational

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Status of Worldpay Services

Authorization & Payments Operational
Acquiring Services Operational
Funding & Payouts Operational
Portals & Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 18, 2025
INC0246972 - We are investigating issues with Authorization & Payments
Resolved - We have resolved the technical issue with Authorization & Payments on the Paymetric - XiPay and XiSecure platforms. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
Sep 18, 03:26 UTC
Investigating - We are currently experiencing a technical issue with Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 18, 02:58 UTC
Sep 17, 2025
INC0242929 - eCommerce (VAP) iQ - Secure Scheduled Reports (SSR) are delayed
Resolved - We have resolved the technical issue affecting the delivery of Secure Scheduled Reports on the eCommerce (VAP) iQ application. . The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
Sep 17, 02:17 UTC
Identified - We are continuing to experience a technical issue affecting the delivery of Secure Scheduled Reports on the eCommerce (VAP) iQ application. Our technical resources continue to work to resolve the issue and generate the delayed reports as a matter of priority. Further updates will be provided at 01:00 ET on 17-September-2025, or earlier if the situation changes.
Sep 16, 21:22 UTC
Investigating - We are currently experiencing a technical issue affecting the delivery of Secure Schedule Reports (SSR) on the eCommerce (VAP) iQ platform. Technical resources are working to identify and generate the delayed reports as a matter of priority.
Sep 16, 18:08 UTC
Sep 16, 2025
INC0242929 - We are investigating potential issues with Funding on the eCommerce (VAP) platform.
Resolved - We have resolved the technical issue affecting funding for the eCommerce (VAP) platform. Customers may have received funding later than normal. We apologize for any inconvenience this may have caused you or your customers.
Sep 16, 17:59 UTC
Investigating - We are currently experiencing a technical issue with Funding on the eCommerce (VAP) platform. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 16, 13:30 UTC
INC0242929 - We are investigating an issue affecting the availability of eCommerce (VAP) iQ reports
Resolved - We have resolved the technical issue affecting the availability to eCommerce iQ reports. All reports are available to download or view as of 13:25 ET. We apologize for any inconvenience this may have caused you or your customers.
Sep 16, 17:42 UTC
Investigating - We are currently experiencing a technical issue affecting the availability of eCommerce (VAP) iQ reporting. Technical resources are working to identify and generate the delayed reports as a matter of priority.
Sep 16, 14:54 UTC
INC0242929 - We are investigating potential issues with Acquiring Services
Resolved - This incident has been resolved.
Sep 16, 13:34 UTC
Investigating - We are currently experiencing a technical issue with Acquiring Services. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 16, 11:15 UTC
INC0242929 - We are investigating issues with Authorization & Payments
Resolved - We have resolved the technical issue with Authorization & Payments for the Access Worldpay platform and Value Added Platform (VAP). The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
Sep 16, 09:46 UTC
Update - We are continuing to experience a technical issue with Authorization & Payments for the Access Worldpay platform and Value Added Platform (VAP). Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 16, 09:19 UTC
Identified - We are continuing to experience a technical issue with Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 16, 08:49 UTC
Investigating - We are currently experiencing a technical issue with Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 16, 08:22 UTC
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
INC0239959 We are aware of an incident intermittently affecting payouts on the Access Worldpay platform.
Resolved - Worldpay technical resources resolved an internal proxy issue to restore service. Worldpay will continue to monitor the environment for stability.
Sep 12, 23:16 UTC
Investigating - We are currently investigating this issue.
Sep 12, 23:02 UTC
INC0239297 - We are aware of potential issues with a Third Party
Resolved - The Third Party has resolved the technical issue with Electronic Benefit Transfer (EBT) transactions. The service is now operating as expected.
Sep 12, 09:31 UTC
Investigating - We are currently aware of a technical issue with Conduent that may be causing Electronic Benefit Transfer (EBT) transactions to timeout. Technical resources are monitoring the issue and will provide updates as received.
Sep 12, 09:19 UTC
Sep 11, 2025
INC0237597 We are aware of an incident intermittently affecting transaction authorizations for a subset of merchants processing over the Paymetric - XiPay platform.
Resolved - Worldpay technical resources identified and remediated an external network issue.
Sep 11, 02:04 UTC
Update - We are continuing to investigate this issue.
Sep 11, 01:43 UTC
Investigating - We are currently investigating this issue.
Sep 11, 01:33 UTC
Sep 10, 2025
INC0233261 - We are investigating potential issues with Acquiring Services
Resolved - There was a certificate issue with some UK based Point of Sale (POS) terminals. An automated certificate update was pushed to affected terminals once connected to the network. Worldpay technical teams will continue to monitor the environment for stability.
Sep 10, 14:25 UTC
Update - We are continuing to experience a technical issue with some UK based Point of Sale (POS) terminals. Technical resources are working to resolve the issue as a matter of priority.
Sep 10, 12:07 UTC
Update - We are continuing to experience a technical issue with some UK based Point of Sale (POS) terminals. Technical resources are continuing to resolve the issue as a matter of priority.
Sep 9, 11:24 UTC
Identified - We are continuing to experience a technical issue with some UK based Point of Sale (POS) terminals. Technical resources are working to resolve the issue as a matter of priority.
Sep 8, 09:18 UTC
Investigating - We are currently experiencing a technical issue with Acquiring Services. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 5, 23:59 UTC
INC0236711 - We are investigating issues with Authorization & Payments
Resolved - We have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
Sep 10, 10:53 UTC
Update - A scheduled change has caused an unexpected intermittent impact on the RAFT platform. Worldpay technical teams are continuing to work to restore service.
Sep 10, 09:47 UTC
Identified - Worldpay technical resources are working to identify and resolve the issue.
Sep 10, 09:12 UTC
Investigating - We are currently experiencing a technical issue with Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 10, 09:08 UTC
Sep 9, 2025
INC0235395 - We are aware of potential issues with a Third Party
Resolved - The Third Party acquirer, Decidir and Prisma. has resolved the technical issue on the LatAm (Argentina Gateway). The service is now operating as expected.
Sep 9, 04:13 UTC
Investigating - We are currently aware of a technical issue with Decidir and Prisma acquirers that may be causing transaction processing errors in Argentina. Technical resources are monitoring the issue and will provide updates as received.
Sep 9, 03:05 UTC
Sep 8, 2025
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025
INC0231808 - A third-party issue affected authorizations & payments for the Integrated Payments - Express and Worldpay Core Processing (RAFT) platforms.
Resolved - The Third Party has resolved the technical issue affecting the Integrated Payments - Express and Worldpay Core Processing (RAFT) platform. The service is now operating as expected.
Sep 4, 16:00 UTC
Update - We are continuing to investigate this issue.
Sep 4, 15:53 UTC
Investigating - We are currently experiencing a technical issue with Authorization & Payments on the Worldpay Core Processing (RAFT) platform. Technical resources are working to identify and resolve the issue as a matter of priority.
Sep 4, 15:48 UTC
INC0231210 - We are aware of potential issues with a Third Party
Resolved - The Third Party has resolved the technical issue with Electronic Benefit Transfer (EBT) - Conduent. The service is now operating as expected.
Sep 4, 03:47 UTC
Investigating - We are currently aware of a technical issue with Electronic Benefit Transfer (EBT) - Conduent that may be causing transactions timeout. Technical resources are monitoring the issue and will provide updates as received.
Sep 4, 03:01 UTC
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