Worldpay Platform Status Page Status

Dec 10, 2025

No incidents reported today.

Dec 9, 2025

INC0336086 - A third-party issue affected Electronic Benefit Transfer (EBT) transactions processing on the Conduent network.

Resolved - The Third Party has resolved the technical issue affecting Electronic Benefit Transfer (EBT) transactions on the Conduent network. The service is now operating as expected. Worldpay will continue to monitor the environment for stability.
Dec 9, 17:38 UTC

Investigating - We are currently aware of a technical issue with Conduent that is affecting Electronic Benefit Transfer (EBT) transactions. Technical resources are monitoring the issue and will provide updates as received.
Dec 9, 16:47 UTC

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

INC0331704 - There is an external issue with a third-party provider that is affecting telephony services to the Worldpay Contact Center.

Resolved - The external third-party vendor rolled back a recent change to restore service. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers.
Dec 6, 04:48 UTC

Monitoring - The external third-party vendor has successfully rolled back a recent change. Worldpay teams are currently validating that inbound calls have been fully restored and will continue to monitor the environment to ensure complete recovery.
Dec 6, 02:30 UTC

Update - Worldpay’s mitigation measures have successfully restored the majority of inbound calls; however, a small number of calls may still experience disconnections. The vendor continues to work to restore service. Worldpay will continue to monitor the environment for recovery.
Dec 6, 00:14 UTC

Update - The Contact Center toll-free numbers have been re-routed to mitigate impact while the vendor works to restore service. Worldpay will continue to monitor the environment for recovery.
Dec 5, 22:54 UTC

Update - Third-party technical resources are continuing to work to restore service. Worldpay will continue to monitor the telephony environment for recovery.
Dec 5, 21:54 UTC

Update - We are continuing to work on a fix for this issue.
Dec 5, 20:53 UTC

Identified - There is an external issue with a third-party provider that is affecting telephony services to the Worldpay Contact Center. Some inbound calls may be unable to connect to agents. Third-party telephony resources are currently working to restore service.
Dec 5, 19:43 UTC

Update - There is an issue intermittently affecting telephony services to the Worldpay Contact Center. Some inbound calls may be unable to connect to agents. Worldpay technical resources are working to identify and resolve the issue.
Dec 5, 18:12 UTC

Investigating - We are currently experiencing a technical issue with Telephony Services. Technical resources are working to identify and resolve the issue as a matter of priority.
Dec 5, 17:42 UTC

Dec 5, 2025

INC0332004 There was an incident which is causing some 3D Secure authentication attempts to go to error when processing through Cardinal.

Resolved - The issue resolved without intervention from Worldpay technical teams. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for stability.
Dec 5, 23:29 UTC

Dec 4, 2025

INC0329570 There is a third-party incident intermittently affecting Maestro network transaction authorizations when processing on the Worldpay Core Processing (RAFT) platform.

Resolved - The issue resolved without any technical intervention by Worldpay. Worldpay will continue to monitor the processing environment for stability.
Dec 4, 03:48 UTC

Investigating - There is a third-party incident intermittently affecting Maestro network transaction authorizations when processing on the Worldpay Core Processing (RAFT) platform.
Dec 4, 02:30 UTC

Dec 3, 2025

No incidents reported.

Dec 2, 2025

INC0325639 - We are investigating issues with Integrated Payments, Paymetric, Express, Mercury, Core iQ, SAS Fraud, Biller Solutions, PayDirect and Worldpay Core Processing platforms.

Resolved - Worldpay technical teams resolved an internal network issue to restore service. Worldpay will continue to monitor the environment for stability.
Dec 2, 23:12 UTC

Update - As of 14:00 ET, outstanding issues with Integrated Payments, PayDirect, CMP Network Payments Tokenization, Paymetric, and Worldpay Core Processing have been resolved.

Technical teams are continuing to mitigate any remaining impact and are working to restore additional network connectivity. Further updates will be provided as additional information becomes available.
Dec 2, 22:01 UTC

Update - As of 14:00 ET, outstanding issues with Integrated Payments, PayDirect, CMP Network Payments Tokenization and Worldpay Core Processing have been resolved.

Technical teams are continuing to mitigate any remaining impact and are working to restore additional network connectivity. Further updates will be provided as additional information becomes available.
Dec 2, 20:00 UTC

Update - As of 14:00 ET, outstanding issues with Integrated Payments, PayDirect, CMP Network Payments Tokenization and Worldpay Core Processing have been resolved.

Technical teams are continuing to mitigate any remaining impact and are working to restore additional network connectivity.
Dec 2, 19:10 UTC

Update - Worldpay technical teams are continuing to work to resolve an internal network issue to restore services.
Dec 2, 18:02 UTC

Update - Worldpay technical teams have identified an internal network issue and are continuing to work to restore connectivity.
Dec 2, 17:10 UTC

Update - Worldpay technical teams have identified an internal network issue and are continuing to work to mitigate the impact.
Dec 2, 15:49 UTC

Update - Worldpay technical teams remain engaged and are continuing to work to mitigate the impact.
Dec 2, 14:38 UTC

Update - We are continuing to work on a fix for this issue.
Dec 2, 14:01 UTC

Identified - Worldpay technical resources are working to identify and resolve the issue.
Dec 2, 13:54 UTC

Investigating - We are currently experiencing a technical issue with Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority.
Dec 2, 13:43 UTC

Dec 1, 2025

INC0324940 - An external third-party issue is impacting transaction authorizations on the Pulse network

Resolved - The Third Party has resolved the technical issue affecting transaction authorizations on the Pulse Network. All Worldpay systems were operating normally. The service is now operating as expected.
Dec 1, 22:18 UTC

Investigating - Pulse technical teams are working to identify and resolve the issue. Worldpay will continue to follow up for updates and monitor the environment for recovery.
Dec 1, 22:04 UTC

INC0324711 - We are investigating a potential issue impacting the PayDirect application

Resolved - Worldpay technical teams resolved an internal issue to restore service to the PayDirect application. Worldpay will continue to monitor the environment for stability.
Dec 1, 17:22 UTC

Investigating - The PayDirect application is experiencing a service issue. Multipay, Enrollments, IVR and Datapointe may be unavailable. Technical resources are working to identify and resolve the issue as a matter of priority.
Dec 1, 16:24 UTC

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

INC0319055 - We are investigating issues with Authorization & Payments impacting multiple Worldpay platforms

Resolved - A third-party network issue was resolved without intervention from Worldpay technical resources. Worldpay systems were operating normally throughout the duration of the issue. Worldpay will continue to monitor the environment for stability.
Nov 26, 00:04 UTC

Update - We are currently experiencing an intermittent network issue with Authorization & Payments impacting the following Worldpay platforms: Access Worldpay, Integrated Payments, Hosted Payment Pages (HPP), Worldwide Payment Gateway (WPG), Payrix and Worldpay Core Processing (RAFT). Technical resources are continuing to work to resolve the issue.
Nov 25, 23:42 UTC

Investigating - We are currently experiencing a technical issue with Authorization & Payments impacting the following Worldpay platforms: Access Worldpay, Integrated Payments, Hosted Payment Pages (HPP), Worldwide Payment Gateway (WPG), and Worldpay Core Processing (RAFT). Technical resources are working to identify and resolve the issue as a matter of priority.
Nov 25, 22:20 UTC

All Systems Operational

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